ID: 2383

Technical Support Agent (AppleCare Ireland) - Ireland

Stellenbeschreibung:Allgemeine Stellenbeschreibung
Als Mitglied des Produkt-Support-Teams bieten Sie den Endverbrauchern technische Hilfe und den entsprechenden Kundendienst. Dazu führen Sie Standard-Diagnoseverfahren mit dem Ziel durch, häufig gestellte Fragen so schnell und effizient wie möglich zu bearbeiten und komplexere Problemstellungen zu erkennen und entsprechend weiterzuleiten.

Responsibilities
•To provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software
•Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues.
•To provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for the customers at all times
•All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced agent.
•To make themselves available to receive calls for a minimum of 80% of their on-line time
•To provide feedback on a daily basis to the team leader new emerging issues that have been discovered

Informationen zum Angebot

Berufsfeld:

technische Berufe

Berufstatus:

Berufseinsteiger mit 1 bis 2 Jahren Berufserfahrung

Vertragsart:

Festanstellung

Arbeitszeit:

Vollzeit

Ihr Bewerberprofil:Skills And Attributes
You should :
•Be a fluent German speaker as appropriate with fluent English
•Be a confident and enthusiastic communicator
•Have strong organisational and administrative skills
•Be a self-starter who is motivated and innovative
•Have a high stress tolerance
Experience and Education
Experience is not essential but the following would be a distinct advantage:
•Previous call centre experience
•An appreciation of the IT environment, preferably with Apple products
•A high level of computer literacy
•A knowledge of hardware principles
•Experience of working in a pressurized environment which is target driven
•Minimum Leaving Certificate but, a strong “hands-on” background in a similar environment may suffice

We are not only looking for Technical Support Consultants, we are also looking for motivated early-adopters who are passionate about Apple products – and who want to make the most of their communication skills. Positions are available in a variety of roles such as Customer Relations and Sales Executives

Kontakt Firma: Approach People Recruitment

Ansprechpartner/in: Frau Vilma Ciapaite

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Webadresse: www.approachpeople.com